一、資質認證審查

1、 Qualification certification review

基礎證照要求

Basic license requirements

營業執照、排污許可證等法定經營證件必須齊全有效；需具備CMA認證的檢測資質報告；環保資質需達到當地最新排放標準；衛生防疫部門頒發的特種行業許可證

Business license, pollutant discharge permit and other legal operating documents must be complete and valid; A CMA certified testing qualification report is required; Environmental qualifications must meet the latest local emission standards; Special industry license issued by the health and epidemic prevention department

二、生產環境評估

2、 Production environment assessment

廠房基礎條件

Basic conditions of the factory building

分區明確的標準化廠房（臟凈區嚴格分離）；完善的通風除濕系統；地面排水防滑處理達標；蟲害防控措施到位；衛生管理細節；每日清潔消毒記錄可查；員工個人衛生規范執行；布草運輸通道潔凈度；垃圾分類處理情況

Standardized factory buildings with clear zoning (strict separation of dirty and clean areas); A comprehensive ventilation and dehumidification system; Ground drainage anti slip treatment meets the standard; Pest control measures are in place; Details of hygiene management; Daily cleaning and disinfection records can be checked; Implementation of personal hygiene standards for employees; Cleanliness of linen transportation channels; Garbage classification and disposal situation

三、洗滌劑質量控制

3、 Quality control of detergent

原料溯源管理

Raw material traceability management

提供洗滌劑MSDS安全數據單；環保認證證書（如歐盟ECO標簽）；無磷、可生物降解配方證明；重金屬含量檢測報告；合同特別條款

Provide MSDS safety data sheet for detergent; Environmental certification certificate (such as EU ECO label); Proof of phosphorus free and biodegradable formula; Heavy metal content detection report; Special Conditions of Contract

明確禁止使用違禁化學品；約定突發質量問題的賠償方案

Explicitly prohibit the use of prohibited chemicals; Agreed compensation plan for sudden quality issues

注明原料變更告知義務；保留不定期抽檢權利

Indicate the obligation to inform of changes in raw materials; Reserve the right to conduct random inspections from time to time

四、洗滌流程稽核

4、 Washing process audit

標準操作觀察

Standard operating observation

分揀環節的精細程度；裝機量的合規性（不超過設備容量的80%）；溫度時間參數的精準控制；中和環節的規范操作

The level of refinement in the sorting process; Compliance of installed capacity (not exceeding 80% of equipment capacity); Accurate control of temperature and time parameters; Standardized operation of neutralization process

風險防控重點

Key points of risk prevention and control

有無交叉污染隱患；去漬操作的規范性；高值布草的特殊處理流程；質量抽檢頻次與方法

Are there any potential cross contamination hazards; Standardization of stain removal operations; Special processing procedures for high-value linens; Quality sampling frequency and methods

五、時效保障體系

5、 Timeliness guarantee system

服務周期約定

Service cycle agreement

區分日常/應急服務標準；節假日特殊安排條款；加急服務收費標準；違約賠償計算方式；合同關鍵條款；明確截單時間節點；規定延遲送達違約金；約定臨時變更通知時限；注明不可抗力處理方案

Distinguish between daily/emergency service standards; Special arrangements for holidays and festivals; Urgent service fee standards; Calculation method for breach of contract compensation; Key terms of the contract; Clearly define the cut-off time node; Specify the penalty for delayed delivery; Agree on the deadline for temporary change notification; Indicate the force majeure handling plan

六、服務質量背調

6、 Service quality background check

同業調研要點

Key points of peer research

緊急訂單響應速度；投訴處理滿意度；員工服務專業性；突發問題解決能力

Emergency order response speed; Satisfaction with complaint handling; Professionalism in employee service; Ability to solve unexpected problems

深度評估方法

Deep evaluation method

實地暗訪現有客戶；查看歷史服務記錄；要求提供客戶推薦信；測試應急服務能力

Conduct on-site undercover visits to existing customers; View historical service records; Request to provide a customer recommendation letter; Test emergency service capability

七、后整理標準確認

7、 Confirmation of post sorting standards

燙平質量把控

Quality control of hot stamping

平整度達標測試（可放置標準測試卡）；折疊尺寸誤差范圍；蒸汽壓力參數標準；避免二次熨燙損傷

Flatness compliance test (standard test card can be placed); Folding size error range; Steam pressure parameter standards; Avoid secondary ironing damage

成品驗收標準

Finished product acceptance standards

明確可接受的折痕程度；規定抽檢不合格率上限；約定返工時效要求；制定質量爭議解決機制

Clearly define the acceptable degree of creases; Establish an upper limit for the failure rate of random inspections; Agree on the deadline for rework; Establish a quality dispute resolution mechanism

八、物流管理規范

8、 Logistics Management Standards

運輸過程控制

Transportation process control

臟凈布草嚴格分車運輸；車輛消毒記錄可追溯GPS軌跡全程監控；防雨防塵措施到位

Strictly separate the transportation of dirty and clean linen by truck; Vehicle disinfection records can be traced and monitored throughout the GPS trajectory; Rain and dust prevention measures are in place

交接流程標準

Handover Process Standards

到店時間窗口約定；裝卸操作規范培訓；應急情況處理預案；簽收確認電子化

Appointment of arrival time window; Training on loading and unloading operation standards; Emergency response plan; Electronic signature confirmation

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